Last Updated: January 2026
Introduction
Queen Chrome Holdings PVT LTD ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at queenchromeholdings.org.
1. Information We Collect
1.1 Information You Provide Directly
- Contact Form Data: Name, email address, phone number, and message content
- Sales Enquiry Data: Company name, country, chrome grade requirements, and quantity
- Job Applications: Full name, email, phone, cover letter, and CV document
- Supplier Registrations: Company details, registration number, and supporting documents
- Communication Data: Any messages you send us via email or contact forms
1.2 Information Collected Automatically
- Cookies: Session IDs, preferences, analytics tracking
- Web Analytics: Page views, traffic sources, user behaviour via Google Analytics
- Server Logs: IP address, browser type, device information, access times
- Device Information: Operating system, device type, browser version
2. How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide customer support
- To process chrome ore sales enquiries and connect buyers with our sales team
- To process job applications and contact shortlisted candidates
- To review and approve supplier registrations
- To improve our website and services based on analytics
- To detect and prevent fraudulent activities
- To comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You have the ability to accept or reject non-essential cookies through our cookie consent banner.
- Essential Cookies: Required for site functionality and cannot be disabled
- Analytics Cookies: Help us understand user behaviour and improve services
- Functionality Cookies: Remember your preferences and settings
For full details, see our Cookie Policy.
4. Third-Party Services
We use the following third-party services that may collect your information:
- Google Analytics: Website analytics and user behaviour tracking
- Google Maps: Interactive maps displayed on our mine site pages
- Email Service Providers: For sending communications and enquiry responses
- Hosting Providers: Cloud infrastructure for website hosting
These providers have their own privacy policies and we are not responsible for their practices.
5. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
- SSL/TLS encryption for data in transit
- Regular security audits and updates
- Limited access to personal data by authorised personnel only
6. Your Rights
You may have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Object: Opt-out of certain data processing activities
7. Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Contact form submissions: 1 year
- Sales enquiries: 3 years for business purposes
- Job applications: 6 months after recruitment process closes
- Supplier registrations: Duration of supplier relationship + 3 years
- Analytics data: 26 months (Google Analytics default)
8. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the website constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions about our Privacy Policy or our privacy practices, please contact us:
- Email: info@queenchromeholdings.org
- Phone: +263781454395
- Address: , Harare, Zimbabwe